Return policy

At Christmas in America, we want your holiday decor to bring you nothing but joy. We understand that sometimes a piece might not be the perfect fit for your home, and we’ve designed our return process to be as simple and fair as possible.

 

Standard Return Policy

If you aren't completely satisfied with your purchase, we are happy to offer a return or exchange within 15 days of delivery.

  • Condition: Items must be in their original, unused condition and include all original packaging.

  • Proof of Purchase: A copy of your original sales receipt is required for all transactions.

  • Refund Method: Credits will be issued to your original form of payment.

  • Shipping Costs: Shipping and handling charges are non-refundable. For standard returns, return shipping costs are the responsibility of the customer.

  • Seasonal Deadline: To accommodate the nature of our seasonal collections, no returns or exchanges can be accepted after December 15th, 2026.

Final Sale Items

To make room for new magic, some items are tucked away for good. The following are considered Final Sale and are not eligible for return or exchange:

  • Items purchased on Clearance or marked as "Final Sale."

  • Items from our "After Christmas" or "Halloween" end-of-season promotions.

  • Any items purchased as part of a specific holiday promotion.

Damage Claims

Delivery Awareness

While we do our best to get your order to you safely, please note that we are not responsible for packages left by carriers in inclement weather. Please keep an eye on your tracking and ensure someone is available to receive your order and bring it inside promptly upon delivery.

How to File a Damage Claim?

If your order arrives damaged, we are here to make it right as quickly as possible. To help us resolve the issue, please email info@christmasinamerica.com with the following documentation:

  • Photos of the outer shipping box (multiple angles).

  • Photos of the inner packaging showing how the item was secured.

  • A clear, full-length photo of the entire item.

  • Close-up shots of the specific damage or defects.

Important Reminders:

  • Timeline: Please report any damages within 24 hours of delivery. We cannot file claims with our carriers after 5 days from delivery.

  • Keep the Packaging: Do not discard any boxes or packing materials until your claim has been fully processed, as the carrier may require an inspection.

 

LTL Freight Inspection Checklist

For our larger items arriving via truck (LTL), your signature on the Proof of Delivery (POD) is a legal acknowledgment that the shipment arrived in good condition. To protect your purchase, please follow these mandatory steps:

  1. Inspect Before Signing: Take photos of the freight while it is still on the truck and once it is unloaded.

  2. Note Issues on the POD: If you see crushed corners, holes, or open boxes, you must have the driver write "Visible Outer Damage" or "Possible Concealed Damage" on the delivery slip before you sign.

  3. Report Within 24 Hours: Email info@christmasinamerica.com with your order number, photos of the damaged item, and photos of the packaging.

Note: We cannot honor claims reported more than 5 business days after delivery, or claims where damage was not noted on the POD.

Questions?

We’re Here to Help

Have a question about our return or damage claim process? Our team is standing by to assist you.